J&J Global Fulfilment: delivering growth

J&J Global Fulfilment (J&J) is Europe’s largest independent eCommerce fulfilment provider, serving more than 350 high growth mid-sized brands and online retailers.

Powered by its proprietary real-time, cloud-based software platform, the business provides customers with an end-to-end fulfilment solution specifically designed for online orders, enabling clients to increase order volumes, manage order flows, improve inventory management and enhance customer experience.

Extending its reach

LDC backed J&J’s management team, led by Founder James Hyde, in March 2020 with an £11m investment to fund operational expansion and wider future growth initiatives.

J&J has driven significant growth through both UK and overseas expansion alongside investment in its market-leading proprietary eCommerce software platform: CommandPort, the world’s first Warehouse Management System designed specifically for eCommerce, and ControlPort, which enables clients to manage and view orders across multiple channels and locations via a ‘single pane of glass’.

With LDC’s support, J&J invested in a new purpose-built 200k ft² facility in Northampton and established new operational capabilities in Holland, USA, Australia, Canada and Poland – bringing its total number of sites across the UK, Europe, Australia and North America to seven. It also invested in its first US-based sales team and international sales now represent more than 30% of orders, up from 8% at the outset of its partnership with LDC.

Sustainable growth

In addition, J&J continued to enhance its award-winning company culture. The business is certified as a Disability Confident workplace and has been named Employer of the Year at the Northamptonshire Business Excellence Awards. It has also been recognised by several prestigious UK awards programmes, including the Elite Business 100 (EB100) Awards.

Over the course of its partnership with LDC, the business grew revenues by 415% to £74m. It has also invested heavily in its workforce, growing global headcount by 350 to 470 over the same period, and increasing its annual orders fulfilled from 2.1 million to 8.5 million, fulfilling over 35 million global orders.

In November 2025, LDC exited the business to QLS, a Netherlands-based eCommerce fulfilment specialist. CEO Emma Dempsey, alongside the rest of J&J’s management team, will continue to lead the business as part of the QLS Group, which is backed by private equity investor Waterland. The transaction generated a 4.9x money multiple return and IRR of 34% for LDC.